Sarah FloorFlat

• Waterproof
• Wipeable 
• Durable 
• Thin Profile (our mats are about the thickness of a quarter)
• Stain Resistant
• Non-toxic
• Kid & pet friendly
• Made in the USA
• Easy to clean*
• One year warranty (Check our FAQs for exclusions)

*It's simple! Just use a damp cloth or mild soap to clean. Harsh chemicals are not recommended and may cause discoloration.

Shipping:

We ship to the U.S. (including Alaska and Hawaii) and Canada. We do not ship to P.O. Boxes (including APO and FPO) or to the U.S. Territories.

• Every FloorFlat, TableFlat, and PetFlat is made to order
• You can expect 2-4 business days for processing
• 5-7 business days for delivery
• In some cases, all of the items in your order may not ship together or in the same package

Return Policy:

• 30-day return policy, once your item is delivered
• To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
• You will need the receipt or proof of purchase.

To request a return, please fill our our Return Request Form.  You will be responsible for the return shipping cost unless your product is damaged or defective. We will respond within 1-2 Business Days. 

Click here to request a return

Damages and issues

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

• Custom items, swatches, and customer modified items are not eligible for returns. Please get in touch if you have questions or concerns about your specific item.

Exchanges

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
• If approved, you’ll be automatically refunded on your original payment method.
• Please remember it can take some time for your bank or credit card company to process and post the refund too.