Returns & Exchanges

 

Return Policy:

  • 60-day return policy, once your item is delivered.
  • Your item must be in the same condition that you received it, unused, and in its original packaging.
  • In the event of a return or exchange, original shipping costs and return shipping (if we provide the label) will be deducted from your refund. 
  • Items may be exchanged only once, exchanges on exchanges will not be accepted. 
  • Restocking fees: There will be a $50 fee for 6'x8' and round sizes (per item) and $100 fee for 8'x10' styles (per item) if returned or exchanged. Returns or Exchanges of 3 or more mats (items) will incur a $100 restocking fee.
  • To ensure that your Flat will be perfect for your space without having to pay a restocking fee, please order swatches of the styles you are interested in. All swatches can be found here. A 30% off coupon will be sent with your swatches that can be applied to your order of the 6'x8' or 8'x10'

  • Custom items, swatches, ToiletFlats, and customer modified items are not eligible for returns, unless there is damage or a defect, in which case we will happily provide a replacement of the item you ordered.

  • If your mat was in use, please clean your mats before a return/exchange is made. Flats returned to our office that have clearly been used and not been cleaned will incur a $25 cleaning fee that will be deducted from your return or invoiced before your exchange is sent.

Click here to request a return

*Please get in touch if you have questions or concerns about your specific item.