Returns & Exchanges

Return Policy:

  • 60-day return policy, once your item is delivered.
  • Your item must be in the same condition that you received it, unused, and in its original packaging.
  • Items may be exchanged only once, exchanges on exchanges will not be accepted. 
  • 6'x8' and 8'x10' sizes will incur a $50 restocking fee if returned. To ensure that your Flat will be perfect for your space without having to pay a restocking fee, please order swatches of the styles you are interested in. All swatches can be found here. A 30% off coupon will be sent with your swatches that can be applied to your order of the 6'x8' or 8'x10'

  • Custom items, swatches, ToiletFlats, and customer modified items are not eligible for returns, unless there is damage or a defect, in which case we will happily provide a replacement of the item you ordered. 

Click here to request a return

*Please get in touch if you have questions or concerns about your specific item.