Returns & Exchanges
- 60-day return policy, once your item is delivered.
- Your item must be in the same condition that you received it, unused, and in its original packaging.
- Items may be exchanged only once, exchanges on exchanges will not be accepted.
- 6'x8' and 8'x10' sizes will incur a $50 restocking fee if returned or exchanged. To ensure that your Flat will be perfect for your space without having to pay a restocking fee, please order swatches of the styles you are interested in. All swatches can be found here. A 30% off coupon will be sent with your swatches that can be applied to your order of the 6'x8' or 8'x10'
Custom items, swatches, ToiletFlats, and customer modified items are not eligible for returns, unless there is damage or a defect, in which case we will happily provide a replacement of the item you ordered.
- If your mat was in use, please clean your mats before a return/exchange is made. Flats returned to our office that have clearly been used and not been cleaned will incur a $25 cleaning fee that will be deducted from your return or invoiced before your exchange is sent.
*Please get in touch if you have questions or concerns about your specific item.