Frequently Asked Questions

Floorflats

It's simple! Just use a damp cloth or mild soap to clean. Harsh chemicals are not recommended to prevent discoloration.

The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. You may try this product for 30 days. If you decide not to keep it, you are responsible for return shipping charges.

Sample swatch – If you purchase a sample swatch and then make a return purchase of $49 or greater, we will credit $5 towards your purchase.

Warranty

One Year Warranty on damaged & defective items.

Pricing & Billing

We are required to charge sales tax on orders shipped to the state of Georgia. If you have any questions about sales tax added to your order, please contact Customer Service.

Your credit card will be charged as soon as you click the "Submit Order" button on the checkout page to place your order.

Yes. If, for any reason you are not 100% satisfied with your purchase, return it within 30 days and we will refund the full purchase price. You are responsible for the return shipping charges. Personalized, custom-made items are not returnable, unless there is damage or a defect, in which case we will happily provide a replacement of the item you ordered.

We accept the following major credit cards for payment: VISA, MasterCard, American Express and Discover.

Once the order has been submitted, you must contact our Customer Service Department between 9:00 a.m. and 6:00 p.m. Eastern time, Monday through Friday. Once an item has been shipped the order cannot be modified or cancelled.

Shipping

We ship to the U.S. (including Alaska and Hawaii) and Canada. We do not ship to P.O. Boxes (including APO and FPO) or to the U.S. Territories. 

Shipping is FREE on orders over $49 to any address in the contiguous USA. Shipping to Alaska, Hawaii, Canada & PR – you will be billed actual shipping charge to your destination.

We will provide you with a tracking number so that you may monitor the location and progress of your order. If you have any questions related to the tracking of your order, please call our Customer Service Department

Most items usually take 5-7 business days to ship, based upon the item's availability. Most items deliver in less than 10 days. In some cases, all of the items in your order may not ship together or in the same package.

Any items purchased can be returned for a full refund within 30 days of the delivery date.

Customers will be responsible for shipping costs to return.


Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport.

You can reach our Customer Service Department by calling 770-993-4600 between 9:00 a.m. to 5:00 p.m. Eastern time, Monday through Friday. We are also available for live online chat during those hours, or you may send an email any time to: info@carolinacreekhouse.com

We use FedEx, USPS, UPS and DHL for shipping.

Of course not! Our packing slips don't show prices. Your gift price will only be known by you.

We ship regularly throughout the week. If you or order by Wednesday at noon, your order will ship before the weekend.

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